Contact the Post Office by calling their general enquiries phone number 0345 611 2970 to find your nearest branch, for the full cost of sending a parcel via Royal Mail, for banking customer services and to submit a formal complaint.
The Post Office is a publicly-owned institution which was formerly part of the wider group which included Royal Mail, however both are now separate organisations. Customers may phone the Post Office on their general enquiries contact number 0345 611 2970 to find their nearest branch and to get the opening times for any of their UK network. You should also telephone their customer care staff to make a formal complaint about a missing parcel which was sent from one of their offices, similarly you can also apply for a refund if your UK passport application was rejected despite using their check & send service.
The Post Office contact number is open 8:15-6pm Monday-Friday and 8:30am-2pm Saturday, however these opening times may be reduced on UK bank holiday dates. Calls are charged at the exact same rate as phoning local 01 and 02 phone numbers, which under standard circumstances you will pay a per-minute rate alongside an access charge. However these charges can be avoided if you get free inclusive calls on your mobile tariff or landline contract deal.
Post Office savings accounts – 0800 169 7500
Contact the Post Office for free by calling their freephone helpline number 0800 169 7500 to apply for a savings accounts, to check the interest rates associated with each of their financial products and to open a tax-free ISA account for your child. Please note that some accounts have restrictions on the total amount you can deposit as well as the money you can withdraw without incurring penalty fees. You can also phone this helpline to check your existing account balance and to perform a money transfer over the telephone.
Post Office contact numbers
|Post Office department||Telephone number|
|Post Office general enquiries||0345 611 2970|
|Broadband & landline services||0345 600 3210|
|Post Office savings accounts||0800 169 7500|
|Credit card customer care||0345 607 6500|
|Report a lost or stolen Post Office card||0800 169 2646|
|Post Office current accounts||0345 266 8977|
|Post Office mortgage enquiries||0800 707 6206|
|Post Office travel insurance policies||0330 123 3690|
|Post Office – home insurance||0345 073 1002|
|Post Office car insurance – customer services||0345 073 1002|
|Motorbike insurance||0345 301 4563|
|Post Office life insurance||0345 266 1484|
|Post Office funeral plan||0800 033 4301|
Write to the Post Office
You can write formal letters of enquiry as well as complaints to the Post Office group by sending them to their London head office address:
Post Office Ltd,
20 Finsbury Street,
However please be aware that you should not include any sensitive payment information which could be used to access your Post Office bank account.